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Business Consulting

Building bridges that align IT strategy to desired business outcomes


Is your business ready for the Modern world? 
We can help you position your organization to deliver great work and enhance productivity across all areas of your business.

Customer Service Management (CSM) - Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.

  • Agent workspace - Enhance agent productivity with multitasking, integration solutions, and an optimized layout
  • Case and major cause issue management - Manage customer interactions and visually track activities, case status, and SLAs
  • Intelligent routing - Automatically assign cases and work orders based on skills, availability, and location
  • Omni-channel - Integrate telephony systems and support customers across web, phone, chat, email, and social media and more including Visual Task Assignment, Visual Workflow and Automation and Self-Service 


Sales Operations – Turn relationships into revenue and better understand customer needs.

  • Planning and reporting - Streamline sales planning with quota and territory management and empower sellers and leaders to make data-driven decisions
  • Sales process optimization - Optimize your sales efforts with automation and an event-driven sales process based on best practices that makes it easier for sellers to know what steps to take next to close deals faster with embedded business processes
  • Seller onboarding and motivation - Ease onboarding and align sales behavior with interactive help and documentation


IT Management -  Unlock productivity and transform IT across your enterprise with a united platform.

  • IT Service Management (ITSM) - Deliver services that amaze your users, increase productivity, and achieve new insights with incident management, problem management, change & release management, and request management tools. 
  • IT Operations Management (ITOM) - Make IT a proactive business partner. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend with discovery, service mapping, event management, and operational intelligence tools. 
  • IT Business Management (ITBM) - Drive strategic portfolio planning and execution. Align work to business priorities, redirect spend to critical apps, and speed time to value with application portfolio management, demand management, resource management, agile development, and other tools. 

Business Consulting Solutions

Customer Relationship Management

Customer Relationship Management

Imagine the quality of service you can provide with easily accessed customer data, and streamlined relationships within your organization.

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DevOps & IT Service Management

IT Service Management

Automating updates, installations, reporting, and more from one, centralized location.

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Business Consulting Case Studies

  • Ampacet


    Ampacet Corporation Partners with Concurrency for 360° Customer Visibility and Improved Business Processes

  • Industrial Firm with Nationwide Operations

    Industrial Firm with Nationwide Operations

    Customized ServiceNow Deployment Streamlines Processes and Achieves a Smaller Infrastructure Footprint

  • Waterstone Mortgage

    Waterstone Mortgage

    Customized ServiceNow Deployment for Waterstone Mortgage

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Request Information