Business Consulting

Strategy, planning and problem solving, to help organizations improve performance and efficiency.

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Overview

Information Technology is undergoing a fundamental change in terms of expectations from the business and how it should manage and operate itself. There is a transformation underway from traditional focus on IT components and outputs (e.g. install a server, produce a report, implement an application, etc.) to a focus on business outcomes and value (e.g. reduce customer wait times, low delivery costs, etc.).
 
To be successful, a technology project must ensure that technology properly addresses the intended outcomes the business intended with their investment. This typically involves ensuring that a holistic solution of people, processes and technology is being put into place. The business wants solutions not just technical capabilities. This requires an organization to go through a proper Organizational Change Management to ensure user adoptional will be high, productivity will be high, project success will be measureable, and ROI will be maximized.
 
Today there are industry standards that are evolving as best practices to organize and define Modern IT structures. The graphic below depicts the four core functions that define a Modern IT organization and the areas in which our management consulting services are focused.


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  • Strategy angle-down

    A long-term action plan for achieving a goal, set in the context of a rapidly changing technology environment. For any IT strategy to be effective it must have measurable links to a business strategy.

    The following 6 areas define the core components of a function Modern IT Strategy.

    1. Service Catalog and Portfolio - Define your IT services, set your portfolio investment strategy, publish services out to the rest of the enterprise.
    2. Roadmaps - Get started on the right path with a solid strategy and planning road map that allows your team to be able to support Acquisitions, Mergers, IT Service Management and fully leverage DevOps and large technology transformations.
    3. Modern IT Management Architecture - Optimize management toolsets and technologies to lower costs and modernize your IT infrastructure or assemble the needed tools for an IT solution.
    4. IT and Service Governance - Whether adopting Service Management or gaining control over IT issues, governance, policies, metrics and decision models can speed your way
    5. Organizational Change Strategy - Leverage organization transformation and communications methods to help IT become a state of the art service provider organization
    6. IT Financial Management - Get visibility of IT costs, increase discretionary spend, develop cost optimization and chargeback strategies
  • IT Operations angle-down

    Responsible for the smooth functioning of the infrastructure and operational environments that support application deployment to internal and external customers, including the network infrastructure; server and device management; computer operations.

    • ITSM Operations Management - Manage calls, escalations, and handle incidents, problems and requests with your toolsets, our customizations and our service management solutions
    • COBIT Controls and Operation - Implement COBIT IT controls and practices to meet audit requirements, SOX compliance and other IT audit issues
    • Lean IT - Identify and transition specific IT processes and services to support DevOps initiatives, radically boost operating turnaround or lower costs
    • Six-Sigma Operations - Apply six-sigma thinking into your operations with metrics, outcomes and continual service improvement programs
    • ITIL Best Practices - ITIL methods and practices supplemented by our deep expertise and experience tailored to your specific needs
  • Organizational Change Management angle-down

    People, Process, and Technology are the cornerstones of all successful projects.

    To ensure that the technology project you want implemented is done successfully, you need to go through proper Organizational Change Management. Implementing your project with Organizational Change Management will help your team understand the big picture, why the tools exist in the first place, what the tool is facilitating, and how the business will be impacted. To learn more, click here 
     

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