Have you ever used a product and the experience was horrible? I have, and it drove me to use a different product altogether. In an app for creating GIFs, the navigation items were placed improperly, and icons represented the wrong action items. The overall experience drove me to use a different product and avoid returning even after the company had fixed the issue. To maintain a strong customer base, it is important to focus on a good navigation system based on customer input.
by Christos Konstantakis