As the 2nd Part in this series, we continue with the 5-Step approach first outlined in Part 1. This approach leverages Services Thinking. It allows for sound business concepts that can be leveraged to change the dynamic for how IT manages itself and works with the business. In Part 2, we will examine how to build a portfolio of all current IT services used to support the business. This is not as simple as it sounds. Business people understand services from a business perspective, but not an IT perspective. IT people will understand technologies and platforms, but not necessarily understand how these support the business.
by Randy Steinberg