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Updating the anonymous chat record producer in ServiceNow

Anonymous chat is a useful feature especially in Customer Service Management scenarios.  When an anonymous chat is requested by a user they are presented with a custom record producer to gather initial information.  This post will review how to update that record producer and things to consider if you wish to do so.

John Hennen by John Hennen

Fix Transport Service Errors on a Fresh Installation of Exchange 2016

Recently, I was building out an Exchange 2016 environment for a customer to replace their Exchange 2010 installation. The new environment consisted of four Exchange 2016 Mailbox servers and two Edge Transport servers. I came across an interesting error on all of the new servers upon testing the server configuration.

Tyler Plesetz by Tyler Plesetz

What is a Service?

Let's talk about Services from the perspective of ITIL!

Nick Adams by Nick Adams

Dynamics CRM Field Service Mobile App: Resco No More

Microsoft has published a Field Service Mobile app, allowing customers using Field Service to move away from the previously required 3rd-party Resco mobile client and the managed solutions required for Resco and FieldOne.

Dan Fink by Dan Fink

Modern IT Management Event

You're invited to the Modern IT Management Event — a business strategy event where our experts will provide real world examples and guidance on how to best enable your IT department to drive your business strategies.

Jake Borzym by Jake Borzym