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Re-Thinking the Service Desk – From Call Taking To Strategic Service Delivery Center

The Service Desk has been traditionally viewed as the IT organization that helps employees of a company with the computer related problems. It has generally been accepted as the primary customer interface and touchpoint where people can get help with IT issues, problems and requests. This is a very limited view of what the Service Desk can be. In fact, the Service Desk is the only organization within IT positioned to be the strategic service management nerve center across the entire IT enterprise.

Randy Steinberg by Randy Steinberg

Cloud Assessment and Migration for your Organization

If you're wondering when it's a good time to start planning your journey to the cloud, the time is now. Concurrency cloud experts Duncan Lindquist and Sean Lawrence discuss how the Cloud Economic Assessment helps you do so with financial confidence and detail how cloud migration modernizes data and processes, while cutting costs and eliminating management of on-premises data centers. 

Stephanie Siewert by Stephanie Siewert

Digital Transformation How-To Guide #7: Achieving Modern IT Management

In the prior post in this Digital Transformation series, we touched on a wide range of challenges that illustrate the essential need for IT to work in harmony with business operations across an organization. The question, then, in this ever-changing world is where do you start on the journey of achieving a truly modern approach to IT Management?

Today there are industry standards that are evolving as best practices to organize and define Modern IT structures. The graphic in this blog post defines the four core functions that define a Modern IT organization. Below the graphic are the functional definition and details that define and make up each of the core functions.

Bill Topel by Bill Topel

Modern IT Management Event

You're invited to the Modern IT Management Event — a business strategy event where our experts will provide real world examples and guidance on how to best enable your IT department to drive your business strategies.

Kim Claditis by Kim Claditis