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Predicting Future Incident Counts - Use Regression Analysis!

Predict incident counts before they happen! This describes a powerful approach for forecasting what incident volumes may look like in the future. The approach is very effective at showing a business case that gets executives and management on board to fund improvement initiatives for better service. Presented here is a step by step Regression Analysis approach that uses past incident volumes to model future incident volumes using an actual scenario from a very large IT organization.

Randy Steinberg by Randy Steinberg