From Silos To Services – Transforming The IT Organization Part 2

It should be recognized that the ITSM transformation needs to operate as an ongoing program, not a one-time project. This describes a program that will start by putting the overall ITSM foundation in place in terms of organization, vision and governance followed by implementation of targeted activities to achieve first short-term wins and then longer-term strategies over time.

by Randy Steinberg Mar 30, 2022

Embracing Change: Application of the OCEAN Model

Change is dynamic. Change is hard. Change is Necessary.

As humans, our psyches and bodies are hardwired to not accept change. Developing a deeper understanding of our unconscious and reactions to change (e.g., laughing, complaining, discounting ourselves, etc.) helps us to access our insecurities and fears and face them head on.

by Elizabeth Fleming Feb 21, 2022

Dialectics in Leadership: The Missing Piece in the Great Realignment

It is the power in this wholeness, the truth in both thoughts, and the journey of coming to deeper understanding that inspires leaders to both accept their employees’ dialectical dilemmas and promote positive change

by Elizabeth Fleming Jan 14, 2022

ServiceNow Test Management: Accelerate the Management of Testing Processes

Are you looking to streamline your user acceptance testing experience? Look no further than ServiceNow's very own Test Management suite which features a simplified process for executing tests around software development. Furthermore, gain visibility into which test cases are passing versus which tests have defects, and sign off when you're ready for deployment!

by Michael Dugan May 31, 2019

Beer Change Management

Beer:30 Change Management

by Bill Becker May 3, 2019