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Metrics That Matter – A Model For IT Decision Making

Many IT organizations mistakenly start their IT metrics efforts by looking at their monitoring and reporting tools and then backing into the metrics that those tools provide. Improvement focus then becomes limited to the tool sets available versus what is really critical to success. We’ve also seen the monthly IT service reports or web portal that few look at. They are frequently ignored because the metrics in them have little meaning or significance for the audience viewing them. There is opportunity to provide value to IT leadership by giving them the visibility to make timely accurate decisions using a metrics model that supports decision making.

Randy Steinberg by Randy Steinberg

High Velocity Service Management – Getting Lean With A Framework For Finding Waste

IT operates with a lot of inefficiencies. Presented here is a Lean framework to find out where these may exist in your organization. Use this framework to identify your efficiency opportunities and projects to address them. By tackling them in sprints or chunks of time you can greatly improve the efficiency of your operations and proactively move the ball towards high velocity ITSM.

Randy Steinberg by Randy Steinberg

Change Agent CTO Podcast Episode 5

I had a great conversation on the podcast with Alan Murphy, VP of IT for Reinhart Food Service. We talked about creating development pods, how they work, and how we drive positive impact with customers. Great insights on operating agile and delivering results.

Nathan Lasnoski by Nathan Lasnoski

IC Stars Milwaukee

I had the opportunity to spend some time with the interns at IC Stars Milwaukee. They were a great group and asked great questions. IC Stars is an organization that accelerates the movement of people in tech and I’m certain this group will make an impact in the community!

Nathan Lasnoski by Nathan Lasnoski

Power Platform and Dynamics

Had a great conversation last week on Power Platform, Dynamics, and Dataverse as a uniting capability between them.

Nathan Lasnoski by Nathan Lasnoski

Microsoft Viva Overview

We had a great tech insights episode on Microsoft Viva, talking with Anthony Escabedo about the hybrid workforce and adapting productivity to align. Such a great topic and so many ways to help drive improved engagement!

Nathan Lasnoski by Nathan Lasnoski

Top 10 Ignite 2021 Spring Announcements

We had a great conversation on the Top 10 announcements from Microsoft Ignite 2021. We talked about Azure platform, data, AI, Viva, Power Platform, and others.

Nathan Lasnoski by Nathan Lasnoski