Intro to Card Sorting

Have you ever used a product and the experience was horrible? I have, and it drove me to use a different product altogether. In an app for creating GIFs, the navigation items were placed improperly, and icons represented the wrong action items. The overall experience drove me to use a different product and avoid returning even after the company had fixed the issue. To maintain a strong customer base, it is important to focus on a good navigation system based on customer input.  

by Christos Konstantakis Apr 26, 2022

6 Levels of Maturing ITSM for a DevOps World

What shape does IT Service Management take in a modern DevOps world?  For your IT department, they might not even know to ask the question.  They likely are stuck thinking of ITSM as ITIL and IT as a centralized function delivered to the business.  How does IT Service Management evolve as IT, or tech, becomes […]

by Nathan Lasnoski Apr 21, 2022

From Silos To Services – Transforming The IT Organization Part 2

It should be recognized that the ITSM transformation needs to operate as an ongoing program, not a one-time project. This describes a program that will start by putting the overall ITSM foundation in place in terms of organization, vision and governance followed by implementation of targeted activities to achieve first short-term wins and then longer-term strategies over time.

by Randy Steinberg Mar 30, 2022

Is Purview the Picture of the Elephant?

We’ve heard the story… five people wearing blindfolds walk up to an Elephant. Each interprets what they feel and experiences a part of the entirety of the elephant. “It’s a tree trunk!”… “it’s a rope”… “it’s a hose”… only when combined together do they arrive at the conclusion of what they are looking at. Most […]

by Nathan Lasnoski Mar 21, 2022

7 Habits of Inspiring Tech Leaders: (7) Agent of People

The final habit of inspiring tech leaders may be the most important… to be an Agent of People. The best tech leaders lead human first. They create organizations that individuals and teams want to be part of. They create engaged, talented, and inspiring workplaces. They make people the best versions of themselves. There is no […]

by Nathan Lasnoski Mar 3, 2022

V.S.I (Virtually Scheduled Interactions)

Camaraderie in the workplace has changed in the last 2 years. Is it for the better? Debatable. But I want to highlight the ways it is different from my perspective.

by Drew Johnson Feb 25, 2022

From Silos To Services – Transforming The IT Organization Part 1

When it comes to providing IT support to the business, a major evolution is on the horizon. The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is wearing thin in an age of cloud computing, on-demand services, virtualization, outsourcing and rapidly changing business delivery strategies. What IT traditionally engineered, built, owned and operated can now be bought from many sources more easily without inheriting the specific risks of ownership, support, building and managing an operating infrastructure. Part 1 of this post discusses key concepts for adapting an IT organization to services.

by Randy Steinberg Feb 22, 2022

Embracing Change: Application of the OCEAN Model

Change is dynamic. Change is hard. Change is Necessary.

As humans, our psyches and bodies are hardwired to not accept change. Developing a deeper understanding of our unconscious and reactions to change (e.g., laughing, complaining, discounting ourselves, etc.) helps us to access our insecurities and fears and face them head on.

by Elizabeth Fleming Feb 21, 2022

Working Together During a Pandemic to Drive Positive Organizational Change

We have all been changed by the effects of Covid-19, from our personal lives, family activities, and work routines.  All projects that propose to change an organization, from technical implementations, to process improvements require strong teamwork and smart Organizational Change Management (OCM) activities for success.  How has this pandemic changed teamwork within your organization?

by Nick Rustad Feb 16, 2022

7 Habits of Inspiring Tech Leaders: (6) Agent of Investment

Most IT leaders know that IT costs run around 3% of revenue for an average company.   The legacy CIO will see their job as keeping the IT costs around that number.  But… did you know that technology investment is actually INCREASING year over year?  The reason it isn’t visible in the “3%” is that technology […]

by Nathan Lasnoski Feb 15, 2022

10 Ways Manufacturers Can Do More with Less in 2023 - Part 1

As we enter the new year, manufacturers are assertively focusing on how they optimize their business during uncertain economic conditions.  The goal of most manufacturers is to do more with less, or at minimum optimize their ability to execute their mission for their customers.  Working with many manufacturers, I am seeing a variety of ways that companies can leverage technology to do more with less year. 

Part 1 of this series outlines the first five ways that manufacturers can do more with less.

by Nathan Lasnoski Jan 17, 2023

Using the Union Operator in KQL

Sometimes it is difficult to use and remember operators in KQL. Today we're going to look at using the "union" operator to combine tables into one space.

by Joseph Dutton Feb 20, 2023

10 Ways Manufacturers Can Do More with Less in 2023 - Part 2

As we enter the new year, manufacturers are assertively focusing on how they optimize their business during uncertain economic conditions.  The goal of most manufacturers is to do more with less, or at minimum optimize their ability to execute their mission for their customers.  Working with many manufacturers, I am seeing a variety of ways that companies can leverage technology to do more with less year. 

Part 2 of this series outlines the second five ways that manufacturers can do more with less.

by Nathan Lasnoski Jan 25, 2023

10 Ways Financial Services Organizations Can Do More with Less in 2023

As we enter the new year, financial services organizations are assertively focusing on how they optimize their business during uncertain economic conditions.  The goal of most businesses is to do more with less, or at minimum optimize their ability to execute their mission for their client.  In working with many financial services organizations, I am seeing a variety of ways that organizations are able to leverage technology to do more with less this year.   

by Nathan Lasnoski Jan 10, 2023

KQL Query to track your higher cost Azure Sentinel Tables

A quick article with an easy KQL query to monitor your higher cost Azure Sentinel Tables.

by Joseph Dutton Feb 7, 2023

Integrating ChatGPT-like Capabilities into Your Business

ChatGPT-like capabilities can make a difference in your business RIGHT NOW.  This is not science fiction, this is science fact and your competitors are reaping the benefits.  Many have felt that AI/ML is an aspirational “someday” goal, but businesses that have invested in targeted efforts are rewarded with real ROI and absolute efficiencies.  This means adopting real-world improvement made possible through commodity AI, data science-oriented initiatives, or even the recently available Open AI service that powers ChatGPT.  Let’s dive in.

by Nathan Lasnoski Jan 26, 2023

4 Ways to Safely Customize Open AI on Azure with Company-Specific Data

We love Chat GPT’s capabilities and the question being asked is… “what if I had this for my OWN data?” How do I do that and what are my options? Well… you’re in luck, because in this video I talk about how you do just that!

by Nathan Lasnoski Apr 21, 2023

Applying Open AI to Manufacturing

OpenAI ChatGPT is a new AI tool that can interact in a conversational way. It can follow instructions, answer questions, admit mistakes, challenge premises, and reject requests. It can also tell stories and write code. ChatGPT is trained using reinforcement learning from human feedback, which makes it more adaptable and responsive than traditional chatbots. But […]

by Nathan Lasnoski May 11, 2023

Cultivating an Inclusive Workplace: Best Practices for Ramadan

Having Muslim team members, and being Muslim myself, I have always struggled with how to integrate a productive workday during the holy month of Ramadan. I’ve been lucky to work with some amazing employers who aren’t afraid to ask questions and have been overwhelmingly accommodating during this time and it is my top priority to do the same with my teams!

by Reem Alzubeidi Mar 17, 2023

How to make your hybrid meetings less terrible

I’ve been part of a LOT of hybrid meetings lately (onsite and Teams). They stink. Here’s how you can make them better… 1. Have a room setup that is optimized for hybrid, such as a Surface Hub, where it naturally works with Teams without a lot of screwing around. I’ve seen a TON of terrible […]

by Nathan Lasnoski May 3, 2023