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Bots… am I working for you, or you working for me?

I hate self checkout lines. I’ve always thought of it as an excuse to turn the customer into an employee. Rather than pay for a great experience as I leave their store, they implement a system where I work to buy from their store. I can understand the inherent inefficiency that checkout creates, so certainly […]

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Operations

In this webinar I talked about how the Smart Restart is impacting the operations space, tied to data, analytics, and employee productivity.

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Your Customers

I did a webinar on Smart Restart engagement around customers and how businesses need to think about previously unmet needs.

Nathan Lasnoski by Nathan Lasnoski

Final Thoughts On Your Smart Restart

In the final session of our 3-part Smart Restart webinar series, Concurrency's Damon Sanchez, Anthony Escobedo, and Swami Venkatesh discuss creating empathetic, efficient and sustainable low-code/no-code applications. Understanding the needs of your customers and employees and executing thoughtful solutions will be critical to both your smart restart and long-term success. 

Stephanie Siewert by Stephanie Siewert

How to Leverage Artifical Intelligence to Boost Customer Satisfaction

In the third installment of our Smart Restart series, Concurrency's Technical Architect Anthony Escobedo, UX Architect Damon Sanchez, and Data Scientist Swami Vanketesh, PhD, lay out solutions your organization can leverage to engage customers and boost satisfaction. From Natural Language Processing to the inspiration of geo-location and low-code/no-code solutions from Starbucks, gathering data and leveraging bots and other AI technologies can help safely execute your organization's processes and drive customer engagement in this new normal.

Stephanie Siewert by Stephanie Siewert

Get Operations Underway in Your Organization's Smart Restart

As we delve deeper into Smart Restart, we welcomed Concurrency's Data Scientist Swami Venkatesh, PhD, with returning guests UX Architect Damon Sanchez and Technical Architect Anthony Escobedo, to talk about the crucial steps needed to launch operations and manage them effectively. Swami discusses data forecasting with supply & demand to take control of your inventory while Damon reaffirms the importance of empathetical language in bots and technology when employees seek answers to their questions about returning to the office. Anthony discusses low-code, no-code opportunities you can take advantage of by creating applications that automate otherwise manual processes to keep people safe and maintain a steady course of action. 

Stephanie Siewert by Stephanie Siewert

Creating a Cosmos DB for our Wildlife ID Project

This post is part of a series. If you want to work on creating your own Wildlife ID environment, start here! We will start by provisioning a Cosmos DB environment for our application. First, login to your Azure environment and navigate to Cosmos DB and create a new database. Then, progress in creating your Cosmos […]

Nathan Lasnoski by Nathan Lasnoski