Lync has become recognized as not only a great collaboration tool, but also a full-fledged PBX replacement. This is becoming more realized as traditional contact center vendors are developing and implementing on the Lync platform.
Zeacom's Communication Center (ZCC) has been recently added to the Microsoft Lync ISV Qualification list (http://technet.microsoft.com/en-us/lync/hh972602
). With its 18 year experience in the contact center arena ZCC also has the ability to integrate SMS, web chat, email and social media into a single solution and queue those interactions just like a voice call. Below is also a video from Brady Cox demonstrating the solution. Congrats to the Zeacom team!