What to Expect from System Center Service Manager Deployment - VIDEO
What to Expect from System Center Service Manager Deployment by Concurrency
Summary of Experiences:
These projects are an opportunity for key technology and process transformation. Don't miss it. The results are astounding.
-Work processes are more clear
-Common tasks are automated
-People perform tasks which use their skills
-Time and resource spend is transparent
Are there challenges? Certainly.
Include the Right People:
-You NEED to include people who understand process and technology
-This is a strategic and tactical tool.
-Examples of people to include...
-Service Desk manager
-System Center technology lead
-Including the right people = success