What to Expect from System Center Service Manager Deployment - VIDEO

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What to Expect from System Center Service Manager Deployment by Concurrency Summary of Experiences: These projects are an opportunity for key technology and process transformation. Don't miss it. The results are astounding. -Work processes are more clear -Common tasks are automated -People perform tasks which use their skills -Time and resource spend is transparent Are there challenges? Certainly. Include the Right People: -You NEED to include people who understand process and technology -This is a strategic and tactical tool. -Examples of people to include... -Service Desk manager -System Center technology lead -IT Leadership -Including the right people = success
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