System Center Service Manager SP1 is out!
This build is essentially a set of bug fixes and contains all updates in CU1, CU2, and CU3. You will want to read through the documentation completely prior to deploying the upgrade. A few key items to remember:
You can download it here:
Here are the authoring tool bits:
Here is the post on the System Center Engineering Blog:
- This build can be deployed on top of any build, or slip streamed in the intial install
- SQL 2008 R2 is now officially supported
- The self service portal is updated with newer ActiveX controls
- The upgrade supports both language install options
I've found that Service Manager is a tool which well accomplishes the people, service, and process management aspects of IT. It has replaced systems such as Remedy, Frontrange ITSM, EMC, TrackIT, Heat, and other tools. If you haven't evaluated Service Manager yet, this is a great opportunity to start.