Service Manager Sessions at TechEd 2014
This is going to be an exciting TechEd. There are a lot of great sessions and Service Manager will be well represented. Here is the list of sessions to make sure you add to your calendar:
ITIL Crash Course for IT Pros: DCIM-B224
Monday, May 12th: 3:00 PM - 4:15 PM
Speaker: Nathan Lasnoski
"Planning a Service Management project and barely know how to spell ITIL? Come to the ITIL Crash Course for IT professionals so you can engage in re-discovering how to deliver on IT better. Find out how to determine what to deliver to your customers, how to set expectations, and how to operate successfully. This crash course will help you interact with the business and successfully map process to technology. "
This is not a course by "textbook Tommy", but a real, business focused, ITSM crash course.
Advanced Lessons Learned from Implementing Microsoft System Center 2012 R2 Service Manager: DCIM-B308
Monday, May 12th: 4:45 PM - 6:00 PM
Speaker: Anders Asp
"After working with System Center Service Manager for five years, we've managed to learn quite a bit of what to do and what not to do. This session teaches you many of the DO's and DON'Ts on the technic, architecture, organization, and process side. "
Bringing ITSM Capabilities from System Center Service Manager to Windows Azure Pack: DCIM-B332
Tuesday, May 13th: 10:15 AM - 11:30 AM
Speaker: Anders Ravnholt, Patrik Sundqvist
"Learn how integration between System Center 2012 R2 and Azure Pack delivers efficient IT Service Management. Leverage the native capabilities of System Center Service Manager to bring governance, support and the Service Catalog into Azure Pack. Allow service providers (Hosters or Enterprises) to easily create and monetize new services, Users to consume these by allowing them to request new services as well as raising requests and incidents for existing services from within Azure Pack. "
Microsoft System Center 2012 R2 Service Manager in the Hybrid Cloud: DCIM-B355
Wednesday, May 14th: 10:15 AM - 11:30 AM
Speaker: Anshuman Nangia, Christian Booth, Ranganathan Srikanth
"Leverage the capabilities of Service Manager and its expandability to support your on-premise and hosted cloud solutions. Come and hear the System Center Service Manager product team talk about single and multi-tenant solutions, how to manage capacity and scale, and utilize the tool to its full potential. Our team discusses the 2012 R2 release of our Update process to help support Service Manager's growth in the market. Hear directly from the product team about our existing transitions into the cloud. "
Transform Fortune 100 IT Organizations Using IT Service Management with Microsoft System Center 2012 R2 and Office365: DCIM-B370
Thursday, May 15th: 1:00 PM - 2:15 PM
Speaker: Nathan Lasnoski
"Learn about a global deployment of IT Service Management for over 200,000 users and 30,000 servers, transforming the business for the cloud using System Center, Office 365, and Microsoft Business Intelligence. We walk through the approach, lessons learned, and the techniques for success. Get a glimpse of a Service Manager deployment processing millions of requests per year. These business and technology techniques will help you to plan your deployment, build the right technical framework, and deploy in a way which leads better IT visibility, process improvement, and automation. This session shows you how ITIL concepts will translate into a real-life implementation with stunning results"
Do not miss this session. I'm really pumped and I'm sure you'll see why.
See you there!