I recently spent some time with the Microsoft Virtual Academy recording a series called "ITIL for IT Professionals"
. It is a 12 part series which focuses on each of the major processes of ITIL and how it can benefit a business. The series spends time working through ITIL and also mapping it to corresponding Microsoft toolsets. A few practical uses for this series are:
- A training course for IT Professionals on ITIL
- An introduction to how Microsoft delivers on ITIL
- Preparation for a consultant to be successful in a System Center Service Manager engagement
is the course.