Lync Geo-Distributed Contact Centers White Paper

Author by Andrew Bronstad

When it comes to global contact centers most organizations have great investments in their telephony infrastructure.  It's not unheard of that organizations have spent millions of dollars in legacy PBX infrastructure, which just handles voice interactions.  Michael Greenlee and Jeremy Puent of Clarity Consulting bring a different spin on the traditional contact center deployments with their Clarity Connect contact center solution for Lync.  I encourage you to read their White Paper - the information contained within this is invaluable.  Next time you look at bringing up a global contact center you might want to look at Lync and a contact center solution like Clarity Connect. Clarity Connect in action:

Author

Andrew Bronstad

Managing Architect - Unified Communications