Exchange 2010 added some very
exciting features around Unified Messaging and I definitely see them paying off in the deployments I’ve done. I can say that Microsoft has now an even stronger case for their complete UC value proposition. The key advantages coming with Microsoft Unified Messaging are:
- Voicemail Preview: This technology translates spoken word to text, so that you can read a voicemail when you don't have access to audio. This is useful, such that you can see a voicemail left for you while you're in a meeting, etc.
- Rights Management Services Integration: Microsoft has added RMS protections around voicemails within Exchange. I have significant experience with RMS from SharePoint and I'm happy to see this infrastructure continue to be extended into the Microsoft UC space.
- Message Waiting Indicator: Microsoft has released some support for MWI enabled desk phones. I was constantly asked about this throughout our Exchange 2007 UM implementations. We typically used a third party product to accomplish MWI in the past, or we'd go without (if the client didn't need it). I'm glad to see Microsoft put it in, for the simple sake of having it.
- Auto attendant / Call Answering / Call Flow: Microsoft has increased the features within the auto attendant structure and also added personal auto attendants. These are both much needed features and I'm glad to see them addressed. This capability comes up often specifically to replace functionality that users already have. Additional call-routing rules are going to be very helpful.
Other features such as improvements to Outlook Voice Access have come as well. I have always enjoyed demoing Outlook Voice Access, as it represents the true value of unified UC, especially since people are accustomed to having to call into the "black hole" to get VMs, now to find its the same information they can access from a variety of other places as well.
Here is the brief:
Have a great day. I hope you like the new features in Exchange 2010 as much as I do.