I'm pleased to announce that TechEd 2014 will now feature an updated session which focuses on customer experiences and practical implementation advice from the largest System Center Service Manager and Office365 implementations. Go to your session builder and add "Transforming a global Fortune 100 company with IT Service Management using System Center, Office365, and Microsoft BI"
to your list.
Here is the abstract:
Learn about a global deployment of IT Service Management for over 200,000 users and 30,000 servers, transforming the business for the cloud using System Center, Office365, and Microsoft Business Intelligence. We’ll walk through the approach, lessons learned, and the techniques for success. Get a glimpse of a Service Manager deployment processing millions of requests per year. These business and technology techniques will help you to plan your deployment, build the right technical framework, and deploy in a way which leads better IT visibility, process improvement, and automation. This session will show you how ITIL concepts will translate into a real life implementation with stunning results.
Don't worry "ITIL for IT Pros", will still be there as well! Also, you can see the whole ITIL for IT Pros here
See you there!