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Dynamics CRM Field Service Mobile App: Resco No More

Microsoft has published a Field Service Mobile app, allowing customers using Field Service to move away from the previously required 3rd-party Resco mobile client and the managed solutions required for Resco and FieldOne.

Dan Fink by Dan Fink

Microsoft Acquires LinkedIn and Dynamics CRM Prospers

Yet another great acquisition by Microsoft is pushing the boundaries even further in the CRM arena, with Dynamics users everywhere eagerly awaiting to reach beyond social engagement and insights, to full relationship mapping and analytics.

Dan Fink by Dan Fink

No-Code Configurations for Dynamics CRM – Part 1

This is the first article (of two) where I am going to detail out the different areas of no-code configurations, to give you an idea of what you can do with this type of customization in Dynamics CRM.

John Adali by John Adali

Customization Options for Dynamics CRM

This is the first post in a multi-part series on how to create customizations in Dynamics CRM. If you’ve ever used Dynamics CRM, you quickly learn that while it’s got a lot of features and functionality out-of-the-box, the system really needs to be customized to your specific environment to fully meet your business needs.

John Adali by John Adali

Dynamics CRM 2016 Upgrade Paths

Upgrading Dynamics CRM Online to 2016 does not have to be a major event, and using some of these upgrade paths and processes might help your organization make new features available to your users sooner rather than later.

Dan Fink by Dan Fink

CRM Tip: Comparing Security Roles with Photo Editor Layers

Comparing security roles in Dynamics CRM can be a major hassle, and take quite a long time to identify exactly which items are different. Here's a quick tip that can be used to overlay the roles on top of each other so it's immediately apparent which permissions are different.

Dan Fink by Dan Fink

Creating an Audit Report for User Logins in Dynamics CRM

If you’ve ever tried to create an audit report for Dynamics CRM, you may have noticed that you can’t create one with the Report Wizard. The Audit Summary Report in the Settings area gives you some information, provided you enable auditing for the correct entities. However, if you need detailed information on your report, or you wish to share this report to others in CRM, you quickly realize that your options are limited.

John Adali by John Adali

CRM Permission Eccentricities: Qualify a Lead

It seems that at least a couple times a month I find myself troubleshooting some odd CRM Permission Eccentricities, which usually involve a series of binary trial and error searches through the permissions to try and narrow down the area in the Security Role that’s needed. Assuming these types of issues keep arising, I’ll keep writing about them in hopes that this can become a series of posts to clarify the minimum permissions needed for specific actions in CRM. Today’s eccentricity will focus on when a user needs to Qualify a Lead.

Dan Fink by Dan Fink

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