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ServiceNow to Azure DevOps: Working Together in Harmony

Microsoft has been on the forefront of integrating with ServiceNow, but what solutions exist for getting ServiceNow records into Azure DevOps? Check out this post to learn more about outbound REST Messages out of the ServiceNow platform in order to create work items within Azure DevOps.

Michael Dugan by Michael Dugan

ServiceNow: A Beginner’s Point of View

Over the past week I had the opportunity to work on a project that required some ServiceNow integration. Being new to Concurrency and the IT world I originally didn’t know what ServiceNow was, what its purpose was, and who uses it. I wanted to share some of those hurdles, and the and the answers that I found to overcome some of those hurdles.

Trevor Suarez by Trevor Suarez

Instance Security Center

Introduced in the Madrid release of ServiceNow, Instance Security Center is a new and improved version of the instance security dashboard that was introduced in Jakarta. The new security center gives you a Centralized Compliance view of security PKIs that will allow you to get a baseline of the security events in your instance every day. Additionally, Security Center provides you with a daily compliance Score, Predefined Audit Control Categories, Built-in Remediation guidance, email tracking.

Rob Plank by Rob Plank

ServiceNow - Project Portfolio Management Series

Today I would like to kick of a series of posts on the most useful areas in the Project Portfolio Management with financials suite.  Since there are a multitude of different modules, workspaces, workbenches and reports, I would like to take you on a tour of the areas I’ve found most useful in the deployments we’ve been engaged on.

Bryan Schrippe by Bryan Schrippe

Impact Urgency Matrix Defined!

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

Matt Smith by Matt Smith

Making the Switch to the Agent Workspace in ServiceNow

Introduced in the Madrid release of ServiceNow, the Agent Workspace is a new single pane view for agents to respond to all task types, view the full context of the issue and get relevant recommendations.

Steve Seibold by Steve Seibold

ServiceNow CSM - Consumer and Consumer User Craziness!

Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

John Hennen by John Hennen

ServiceNow Security – Social Engineering

Protecting your business practice, assets, and proprietary information will always be a never-ending battle. For every security patch that is released, there are operators reverse engineering different aspects of every platform looking for exploits.

Scott Poling by Scott Poling