Impact Urgency Matrix Defined!

The following Blog was written originally June 26, 2019 by Matthew Smith and has been updated June 21, 2022 by Nicholas Rustad. 

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

by Matt Smith Jun 21, 2022

ServiceNow: Dynamic Inbound Action Email Parsing

Enhance your ServiceNow inbound action with a custom solution that will query for specific phrases to be removed! 

by Michael Dugan Feb 2, 2021

Modernizing and Automating IT Asset Management with ServiceNow

2020 marked a historic period of digital acceleration. Organizations had to adjust operations and quickly establish secure, scalable remote work environments to ensure continued customer engagement. Some organizations struggled while others thrived. The difference? The organizations succeeding despite challenging marketplace conditions are those that have embraced change and technology to succeed in this new normal.

by Jacob Hays Dec 14, 2020

Flow with ServiceNow Orlando

ServiceNow is about to release Orlando, and if you have not gotten a chance to look at the release notes, I urge you to click here to see a full list of everything that’s coming. There is an exponential amount of enhancements to almost every module within the tool.

by Bryan Schrippe Feb 6, 2020

ServiceNow's Orlando Release: New Agent Workspace Features

Orlando is nearing... gain insight into Agent Workspace changes that are coming with ServiceNow's next release!

by Michael Dugan Feb 3, 2020

ServiceNow Order Guides - Cascading Variables

The ServiceNow platform has so many features that it is helpful to revisit the oldies every now and then.  Join me for a quick rundown of Order Guides and specifically cascading variables!

by John Hennen Sep 30, 2019

ServiceNow Flow Designer: Kick the code to the curb with easy-to-read rich process automation!

Learn about ServiceNow's Flow Designer feature - an easy-to-use "no code" solution to enable your business with simple yet powerful workflows!

by Michael Dugan Sep 27, 2019

Beer 30 - ServiceNow, ITSM, and Beyond with Matt Smith

Matt Smith, Concurrency's ServiceNow Practice Manager, visits the Cafe to chat about ServiceNow and what's next.

by Kim Claditis Sep 26, 2019

ServiceNow - Dependent Variables on Record Producer in Service Catalog

A helpful guide on creating dependent variables in the Service Catalog with a Record Producer. 

by Scott Poling Sep 9, 2019

Advanced Work Assignment Part 1

Introduction

In this first post, I will give brief summary of advanced work assignment. After reading this first post, you will know why a customer may need Advanced work assignment.  You may be asking yourself “What is the Advanced Work Assignment?” “What are the Components of Advanced Work Assignment”?  “What is the process of Advanced work Assignments?”  Also, I will talk about setting up Advanced work assignment in my next blog.

Let us begin the learning journey around Advanced Work Assignment!!!

by Tom Lu Sep 4, 2019