Billions of dollars get wasted every year for IT solutions that cannot be deployed and operated at acceptable cost and risk. Typically, 6 out of 10 new application systems never get deployed into production due to failure to consider or implement operational requirements. Many organizations concentrate on application development efforts leaving the operational aspects of the solution to be addressed later resulting in massive project delays, cost overruns, production outages and unplanned operating costs. At the same time, operations staffs need to understand how to integrate themselves into the development process asking the right questions and integrating support solutions at the right time such that operational support is built into new applications in parallel with the entire development cycle.
by Randy Steinberg