Smart Restart: Learnings

I did a webinar on learnings from the Smart Restart and how companies can look at their employees, operations, and customers to make the most of the opportunity.

by Nathan Lasnoski Jun 12, 2020

Bots… am I working for you, or you working for me?

I hate self checkout lines. I’ve always thought of it as an excuse to turn the customer into an employee. Rather than pay for a great experience as I leave their store, they implement a system where I work to buy from their store. I can understand the inherent inefficiency that checkout creates, so certainly […]

by Nathan Lasnoski Jun 11, 2020

Smart Restart: Operations

In this webinar I talked about how the Smart Restart is impacting the operations space, tied to data, analytics, and employee productivity.

by Nathan Lasnoski Jun 8, 2020

Smart Restart: Your Customers

I did a webinar on Smart Restart engagement around customers and how businesses need to think about previously unmet needs.

by Nathan Lasnoski Jun 8, 2020

Final Thoughts On Your Smart Restart

In the final session of our 3-part Smart Restart webinar series, Concurrency's Damon Sanchez, Anthony Escobedo, and Swami Venkatesh discuss creating empathetic, efficient and sustainable low-code/no-code applications. Understanding the needs of your customers and employees and executing thoughtful solutions will be critical to both your smart restart and long-term success. 

by Stephanie Siewert Jun 5, 2020

How to Leverage Artifical Intelligence to Boost Customer Satisfaction

In the third installment of our Smart Restart series, Concurrency's Technical Architect Anthony Escobedo, UX Architect Damon Sanchez, and Data Scientist Swami Vanketesh, PhD, lay out solutions your organization can leverage to engage customers and boost satisfaction. From Natural Language Processing to the inspiration of geo-location and low-code/no-code solutions from Starbucks, gathering data and leveraging bots and other AI technologies can help safely execute your organization's processes and drive customer engagement in this new normal.

by Stephanie Siewert May 28, 2020

AI Speaks Series Part I: How to derive business value from AI-based Natural Language Processing

Implementing NLP-based AI solutions helps businesses sift through constantly growing sources of text data to identify emerging trends, understand customer sentiment, uncover key ideas, and segment topics and customers.

by Swaminathan Venkatesh May 22, 2020

Smart Restart: Your Employees

A conversation around Smart Restart and the impact on employees. We talk about Smart Restart testing with Power Apps, bots, and staffing considerations.

by Nathan Lasnoski May 19, 2020

COVID Survival Kit: Leadership and Engagement

I had the opportunity to interview the CEO of the Milwaukee Tech Hub, talking about leadership in the response to COVID, the tech economy, skilling/re-skilling, and what employers need to know.

by Nathan Lasnoski May 19, 2020

How Tech Can Accelerate Your Start Resmart

To kick off Smart Restart, we welcomed Concurrency's UX Architect Damon Sanchez and Technical Architect Anthony Escobedo where they discussed Power Apps and low-code, no-code options to create meaningful and safe environments for returning to the workplace. Damon explains how infusing empathy and technology can provide comfort and efficiency in the face of uncertainty, while Anthony dives into the real-world examples of applications already being utilized by companies with the help of Concurrency to ensure they're ready to move into their work stations again. 

by Stephanie Siewert May 15, 2020

10 Ways Manufacturers Can Do More with Less in 2023 - Part 1

As we enter the new year, manufacturers are assertively focusing on how they optimize their business during uncertain economic conditions.  The goal of most manufacturers is to do more with less, or at minimum optimize their ability to execute their mission for their customers.  Working with many manufacturers, I am seeing a variety of ways that companies can leverage technology to do more with less year. 

Part 1 of this series outlines the first five ways that manufacturers can do more with less.

by Nathan Lasnoski Jan 17, 2023

10 Ways Financial Services Organizations Can Do More with Less in 2023

As we enter the new year, financial services organizations are assertively focusing on how they optimize their business during uncertain economic conditions.  The goal of most businesses is to do more with less, or at minimum optimize their ability to execute their mission for their client.  In working with many financial services organizations, I am seeing a variety of ways that organizations are able to leverage technology to do more with less this year.   

by Nathan Lasnoski Jan 10, 2023

Optimizing Your M&A Machine During a Recession

A recession is the perfect time for many businesses to optimize their M&A machines.  Why?  Because recessions are often periods where winning companies continue to grow by eating up competitors and becoming even stronger.  So, how do you optimize an M&A machine during a recession (or even outside of it) to become more capable? 

by Nathan Lasnoski Mar 2, 2023