Authors

Steve Seibold

Steve Seibold

Contributions by Steve Seibold

ServiceNow Shortcuts - Editor Macros

Editor Macros, found at “System Definition -> Syntax Editor Macros”, are code shortcuts that you can create in ServiceNow to automatically create code-blocks while in a script edito. For example, you can simply type vargr and hit the Tab key. This will create the code block for obtaining a GlideRecord.

Steve Seibold by Steve Seibold

Making the Switch to the Agent Workspace in ServiceNow

Introduced in the Madrid release of ServiceNow, the Agent Workspace is a new single pane view for agents to respond to all task types, view the full context of the issue and get relevant recommendations.

Steve Seibold by Steve Seibold