Want to pump up your IT delivery with a program that excites executives, provides great business value and greatly lowers unplanned labor costs, incident volumes and service outages? The 30-30-30 Program is a fast-paced attention getting program that targets a 30% reduction in incident counts, 30% reduction in resolution times and a 30% increase in support staff skills for getting to root causes and eliminating the incidents they cause. This presents how the program works and presents some examples used in a large IT organization. The approach described can be used in any IT organization.
by Randy Steinberg