Impact Urgency Matrix Defined!

The following Blog was written originally June 26, 2019 by Matthew Smith and has been updated June 21, 2022 by Nicholas Rustad. 

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

by Matt Smith Jun 21, 2022

Microsoft Dynamics Unified Interface

Have you checked your date for the transition to the Unified Interface?

by Matt Smith Dec 16, 2019

New York - Insight into ITOM Packaging/Pricing

With New York being released to the general public - there have been some great adjustments to the way ITOM  is packaged and priced!

by Matt Smith Sep 4, 2019

Where should I start? ServiceNow

Common questions within the space of IT Service Management and IT Operations Management

by Matt Smith Jul 31, 2019

Concurrency Achieves Elite ServiceNow Partner Status

Concurrency has acheived Elite partner status with ServiceNow!!

by Matt Smith Jul 8, 2019

Concurrency + ServiceNow = Success!!

Learn more about how you may achieve business transformation through your partnership with Concurrency and leveraging ServiceNow

by Matt Smith Apr 24, 2019

ServiceNow Madrid Release - Test Management

Within ServiceNow's recent Madrid release there are further enhancements and features included for Test Management 2.0 within ITBM!

by Matt Smith Mar 27, 2019