 Concurrency, Inc. > Business Service
Business Service
Concurrency managed services offer significant advantages. They enable our customers to simplify the management and optimize the efficiency of their infrastructure by outsourcing critical IT functions. Small and medium-sized organizations can stop spending all of their internal IT staff’s time on maintenance and troubleshooting and instead focus on more strategic projects. By providing your customers with remote management and security, you can help them to reduce their administrative overhead while providing an always up-to-date, stable, secure infrastructure to run their organization.
Comprehensive managed services and associated support offerings expand your organizational abilities to address customer needs and fill a gap left by traditional consulting companies. In addition, comprehensive managed services provide a solution to make IT spending dollars more predictable and budget friendly. By establishing comprehensive managed services offerings, your organization can provide solid, honest, and secure resolutions to the most common issues your IT customers face today. The following table illustrates some common customer challenges and the solutions that comprehensive managed services can provide.
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Challenge
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Solution
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| We do not have enough resources to stay current. |
As more and more demands are made on IT departments, it is common for IT staff to be over-allocated. In small and medium-sized organizations, it is common for all available staff to be assigned to critical tasks, leaving little or no time for necessary maintenance such as patching and upgrading existing systems. Comprehensive managed services can address this need by keeping systems current and enabling your customer to focus internal IT staff on critical needs or to scale back or eliminate their internal IT department. |
| We’ve heard bad things about traditional IT service outsourcing. |
In the past, organizations that outsourced IT services might have spent money for initial deployments or when systems broke, yet failed to budget for routine upgrades or system maintenance. This procrastination can lead to even greater expenses because systems that are not properly maintained often will experience more frequent and more critical errors. Relationships based on the comprehensive managed services model can address this need by providing a continuous, low-cost, non-threatening solution to keep systems healthy and current. |
| We spend too much time on maintenance and troubleshooting. |
Many organizations understand the need to keep systems current and have upgrade plans. However, these same organizations end up spending all of their time supporting outdated systems and fixing problems, which prevents them from implementing the planned upgrade projects that could address the underlying cause of many of their problems. Comprehensive managed services can reduce maintenance and troubleshooting needs significantly by addressing the underlying causes of unstable systems. |
| We do not have enough time to learn best practices. |
Regular training and research is critical for IT staff. Often, IT staff are not given the time necessary to base their solutions best practices. A poorly planned or executed project often requires more time troubleshooting and increases expenses during and after the implementation. Solutions based on the comprehensive managed services model can address this need by incorporating current best practices and world-class expertise for less than customers often spend maintaining their own IT department. |
| Staff with other primary job functions are currently providing IT support. |
Many small organizations view the cost to hire full-time IT staff as excessive. Even when there is no cost justification for a small organization to hire full-time IT staff, they still need some IT support. As a result, top executives and upper management often provide many of the network administration and help desk services typically supplied by internal IT staff in other organizations. Although this is often viewed as a cost savings, executive or management staff time is expensive, and handling IT problems is a distraction that can reduce their ability to provide strategic direction. Furthermore, casual system administration by unqualified part-timers often exacerbates problems in a small organization’s already fragile infrastructure. Comprehensive managed services can address this problem by providing IT services small organizations need. |
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