In video 2 of 6 in this series on System Center 2012 SP1, Infrastructure Practice Lead, Nate Lasnoski, discusses the role of Service Manager in System Center and the new features presented in Service Pack 1, with demonstrations of Service Manager implementations.
What is Service Manager 2012? Learn about the crucial role of Service Manager as the aggregation point of all applications in System Center. Discover how this tool manages and tracks all IT tasks through its configuration database, and the role of Orchestrator in automation management.
What’s new in Service Pack 1? Find out how the new features in Service Pack 1 improve business flow and function. SP1 support now goes beyond Microsoft to include support for many types of data and devices. Chargeback support helps track the cost of private IT services compared to the public cloud, for implementation of cost-effective private cloud services. SP1 now supports SQL 2012, so automation never goes down with a data center