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System Center Service Manager 2012 Web Portal Permissions

Service Offering/Request Permissions:

To configure which service offerings and request show on the web portal you need to create a catalog group containing all the Service Offerings and Requests that you want a specific group to see. After you have the catalog group you need to create a User Role to assign the users and groups that you want to see the set of Service Offerings and Requests in the catalog group. To do this open up your service manager console and follow these instructions.

Now that you have the console open go to the Library tab and select Groups then Create a Catalog Group.

In the Create Catalog items group choose a group name and store it in a custom management pack.

On the Included Members tab click add. Next select the Service Offerings and Requests that you want the group to view. Then click add again. If you add only Service Offerings and no Request Offerings nothing will show up. You mus add the Request Offerings you wish to display.

On the dynamic members, subgroups and Excluded Member tabs click next then click create.

Now that we have our Catalog Group we need to create the security permissions for the group to do this go to the administration tab select user roles then Create User Role.

In the General Section chose a name for the User Role. On the Management Packs page select the Management pack(s) that contain your Service Offerings and Requests and you catalog group.

Click next until you are at the Catalog item and Groups. Select provide access to only the selected groups and select the catalog group that you created earlier.

Now click next until you are on the users tab. In the users tab select add and chose the usersgroups that you want to view the Service OfferingsRequests via the portal.

Users will now only see the Service Offerings and Requests in the catalog group on the portal and nothing else.

So when you log in as the admin you will see this:

When you log on as a user from assigned to the new user role you will see this:


Service Management and Automation Solution Lead with Concurrency. MCITP in Virtualization and MCTS in SharePoint. He really enjoys working with System Center, Azure, Azure Automation, Windows Azure Pack and SMA!

  • http://are51.ru Sergey

    Great post! Thkx

  • Pingback: Some Thoughts on Organizing Service Offerings and Request Offerings in SCSM Self Service Portal | Cloud Administrator()

  • drnewo

    What permissions do you give the SharePoint Self-Server Portal site when you have this configured? Do you use Domain Users with View Access at the SharePoint level or do you use something

  • Pranay Bhagat

    Great Post, i was on my way to technet but fortunately bumped to you post & it solved my problem.

    Thanks a lot.

  • Pranay Bhagat

    Great Post, i was on my way to technet but fortunately bumped to you post & it solved my problem.

    Thanks a lot.

  • Rodrigo França Muniz


    What type of User Role did you choose to create?
    I’m getting errors on SMPortal when trying to create the Incident.

  • asif

    i got stuck in go to request form nothing is showing there can u tell me about this on previous page create a cloud offering some..but nothing showing on the go to request form page

    • asif

      and showing error resource string is not avaliable

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